State Farm® Insurance Agent Will Norfolk

"Showed compassion thank you so much"

"This location has been the absolute BEST! I’ve been with State Farm a long time now. I can’t Thank Angelica enough for EVERYTHING she has done she has always been there for me and my family she is so kind and very helpful ! Thank you Angelica for all you do! The Pelayo fam greatly appreciate you! - MP ♥️"

"Just received insurance! It was fast and customer service was great!"

"WOW! My daughter and I think the people in the office are professional and fantastic every time we walk inside!! "Jake" from State Farm could use Stefanie and this group for a commercial! I must mention how Stefanie and this group came to our rescue!!! My daughter Bethani and I faced a dilemma on our way home .....we forgot to gas up!! We called our State Farm office for roadside assistance. We were talking to Stefanie and she realized we were minutes away from their office. Stefanie kindly suggested she could take my daughter to buy gas for us !! We really appreciated the extra effort Stefanie made--- "She was definitely a good neighbor in our time of need!!"

"Good customer service"

"The staff at Will Norfolk is absolutely wonderful! I've had the pleasure of interacting with Stefhani Fernandez on several occasions and she's not only very helpful but always cheerful and very prompt with her responses."

"My State Farm agent Jordyn reached out to me recently to ensure my move to my new home went smoothly and my coverage was where I wanted it. She was wonderful and thorough making sure all my coverage needs were accounted for and then mentioned I might be able to save on auto insurance possibly. Long story short Jordyn was able to not only able to save me money but was also able to increase the coverage I had from my previous provider. As a single parent, saving money and peace of mind are so very important. If I could give her and State Farm more than 5 stars I would!"

"i love my agents staff . Always on top of everything, quick to respond and yes believe it or not State Farm quoted me the cheapest insurance for auto than 5 other agencies ! eventually our home owners will be converted over to them as well"

"Thank you Nace for helping me get my auto insurance in this day n age. With all these price increase doesn't help. Thank you again for everything."

"Angelica, very polite and helpful thank you. Best customer service."

"I truelly appreciate how friendly, and helpful the staff here are. I've never had any complaints."

"3rd update: please read the response from Will Norfolk below and see what kind of unprofessional people you deal with at his agency. Very disgraceful reaction to an honest and true review. Own your mistakes Will. Sharing your clients info to the public is probably against the law. Shame on you. Update!!! Hailey was awesome and I’m not sure where she went. I advertised for this company sooooo much! Everything was amazing until I had claims! Now I’m a trash person who “takes advantage of communicating with the owner.” (His words) My husband and I are both vets. We are good people and have been severely disrespected. Do not make the same mistake we did. This is all smoke and mirrors. Please don’t let this happen to you. If you have a claim you will be belittled and degraded. See pictures below. Hailey was awesome! Super informative and I never felt like I was being “sold” or talked to like I was an idiot. Happy to do business with these folks!"

"Fast and efficient service! Angelica was super nice and helpful! She walked me through all my questions and was super nice about it!"

"Angelica helped me find the coverage I needed at a great price. She got my info and gave me a call back within 5 minutes. Great service highly recommend"

"Jordyn was great, she asked questioned, listened to my responses, provided information on what I needed and gave the best overall recommendations based on my current and future insurance needs. A1 and she made the conversation more of a friendly tone than business. Loved it."

"Angelica thank you very much for your support😊"

"Dayna Gideon was wonderful to work with. She is upbeat, and knowledgeable about insurance. She goes the extra mile with making sure you understand and know the next steps. She saved me some money."

"My Statefarm insurance agent Angelica was the greatest. She helped me really fast and catered to my insurance needs for home and auto. She helped me get all my bang for my buck and the reason why I switched over to Statefarm. She saved me headache and I’m glad to join the Statefarm family for many years to come."

"Hailey is awsome!!! Kept in touch (but not too much) over a several month period as I figured out my needs. She didn't try to oversell or upsell beyond what I requested. She is extremely easy to work with, professional and actually listens to your needs. Thanks Hailey!!!"

"Updated Response back to Will: I appreciate your reply, but I find it disappointing that instead of addressing my concerns, your response feels more defensive than helpful. My intention with the review wasn’t to undermine the years of positive experiences I’ve had with your agency but to highlight a genuinely upsetting interaction that needs attention. During my call with Vonda, I was repeatedly interrupted, spoken to rudely, and left with more confusion than clarity. When you reached out to me, rather than offering support or solutions, it felt like your primary focus was on defending Vonda and expressing surprise at my feedback. You mentioned that the current amount due is not my monthly bill but rather the total amount owed. However, this was not made clear to me, nor was it aligned with the discussions I had been having with Stephanie for months. The sudden mention that Stephanie agreed with Vonda—without any prior communication to me about these new charges—added to my confusion and frustration. My goal is not to tarnish your business but to receive the same level of respect, transparency, and professionalism that I’ve previously experienced with Stephanie. I hope that moving forward, my concerns will be addressed with genuine care and a willingness to resolve the issue rather than dismissing them as an overreaction. Original Review: I’ve always had a great experience with State Farm, particularly when working with Stephanie. She’s consistently helpful, professional, and ensures that we’re on the same page regarding my insurance policy. However, my recent interaction with Vonda was extremely disappointing. When I called to discuss my monthly bill, I was told the amount was significantly higher than expected. I tried to explain my understanding of my account—that I hadn’t had insurance coverage for a couple of months aside from my travel trailer—but Vonda wouldn’t let me finish speaking. She constantly interrupted, showed no interest in addressing my concerns, and was outright rude. Vonda insisted that she wouldn’t argue with me, despite being the only one arguing. She was power-hungry in the situation, more interested in asserting her authority than helping me resolve the issue. She said she would send me an email breakdown of the charges, which I’ve yet to receive. To make matters worse, Will reached out to me—not to address my concerns—but to express his surprise at my accusations toward Vonda. While he seemed somewhat concerned, it felt more like he was just surprised that I was actually speaking up about Vonda’s behavior. He emphasized that Vonda is the office manager and has been handling State Farm’s complex billing for 43 years—yet showed no real urgency or care in resolving the issue. Will mentioned that he gave Stephanie a call, as she was off, and that she agreed with Vonda and the bill. This was baffling, considering Stephanie and I had been discussing this situation for months, and at no point had I been made aware of these new charges. Will said Stephanie would call me next week to go over my bill, but that doesn’t help the current frustration and confusion. This experience was a stark contrast to the excellent service I’ve received in the past. I hope this feedback leads to improved service and clearer communication, as I value the support I’ve previously had from State Farm."

"I had the opportunity to work with Jordyn she was great to work with, had fantastic customer service and was super friendly! I would absolutely recommend future candidates to work with her! She was able to meet all my needs thank you again Jordyn! 🚗🏠"

"I couldnt imagine signing up or working with anyone other than Jordyn. Perfectblend of personable and professional and able to not only increase your coverage, give you coverage for your family through life insurance AND still drop your total bill. I would give 10 stars if i could!"

"This is the only office that I will send my State to State transfers for the Houston TX area!!! Jordyn is simply amazing and truly cares for each and every client she meets. He knowledge of Life Insurance is AMAZING and she takes it to heart to protect everyone!!!"

"Love working with Jordyn! She is amazing! Thank you for saving me money, State Farm!"

"Angela is great, very efficient and has always helped us on all of our insurance needs!"