Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angela Loera

Angela Loera

October 17, 2024

5  out of  5
rating by Angela Loera
"Dayna G has been extremely helpful from day 1. She was able to combine my autos, homes, and personal article policy all in one. I would highly recommend working with Dayna. Thank you for being such a tremendous help!"
We responded:
"Angela, thank you for your wonderful review! I'm happy to hear that Dayna has been so helpful in combining your auto, home, and personal article policies. Your recommendation means a lot to us. If you need any further assistance, we're here for you! - Will Norfolk - State Farm Insurance Agent, Deer Park, TX"
Profile photo of David Massey

David Massey

July 23, 2024

5  out of  5
rating by David Massey
"Angelica is very professional, yet personable. She was extremely helpful in my situation."
We responded:
"Hi David, Thanks a bunch for your awesome review! I'm so glad to hear that Angelica was both professional and personable while helping you out. We're happy to have her on our team! If you need anything else, feel free to reach out anytime. - Will Norfolk - State Farm Insurance Agent, Deer Park, TX"
Profile photo of Kimberly King

Kimberly King

July 18, 2024

5  out of  5
rating by Kimberly King
"Love these people. They are so nice and helpful. Dayna is awesome"
We responded:
"Kimberly, thank you so much for the kind review! Having great customers like you makes everyone's day 10x better! - Will "
Profile photo of Janelle Solis

Janelle Solis

July 17, 2024

5  out of  5
rating by Janelle Solis
"Love the customer service and very thorough. Reasonable as well"
We responded:
"Thank you for the kind words, Janelle! I know Angelica enjoyed working with you today. Welcome to Will Norfolk State Farm! - Will"
Profile photo of Jessica Garcia

Jessica Garcia

June 27, 2024

5  out of  5
rating by Jessica Garcia
"Best State Farm in town! Jordyn and Angelica help me out a ton! Great team!"
We responded:
"Thank you, Jessica! I'm glad Jordyn and Angelica were able to assist you so well. Our team is grateful for your positive feedback and we're pleased to have been of help to you. If you ever need anything else, feel free to reach out! - Will Norfolk - State Farm Insurance Agent, Deer Park, TX"
Profile photo of Gardner Account

Gardner Account

June 19, 2024

5  out of  5
rating by Gardner Account
"Hailey is awesome and got us the very best rate possible...Saving me almost $700 on a better policy than we had before...Go by and ask for her she is very informative and will make your insurance buying experience pain free"
We responded:
"I’m so glad to hear you were able to save so much money and had such a great experience with Hailey! Welcome to Will Norfolk State Farm! - Will"
Profile photo of Tuan952

Tuan952

April 19, 2024

5  out of  5
rating by Tuan952
"Trust me, these people here are very nice and helpful. No wonder they got 5 Stars. Recommended."
We responded:
"Tuan, thank you for the kind words and taking the time to leave this review! - Will"
Profile photo of Mike Byerly

Mike Byerly

April 18, 2024

5  out of  5
rating by Mike Byerly
"Friendly, pain free and informative service"
We responded:
"Mike, thanks so much for the kind words! I appreciate you! - Will"
Profile photo of Joshua Brock

Joshua Brock

April 11, 2024

5  out of  5
rating by Joshua Brock
"Best of the best agent and staff right here! Highly recommend for all your insurance needs! Knowledgeable and friendly staff that truly care about you and your needs!"
Profile photo of Troy Parrott

Troy Parrott

March 27, 2024

5  out of  5
rating by Troy Parrott
"Dayan, did an amazing job. She was able to help me save money by switching over to State Farm. She was friendly, professional, knowledgeable, and had my best interest at heart. Totally recommend her."
We responded:
"Thank you for the wonderful feedback, Troy! I'm thrilled to hear that I could assist you in saving money by switching over to State Farm. I'm here to help with any future insurance needs you may have. - Will Norfolk - State Farm Insurance Agent, Deer Park, TX"
Profile photo of Shelly Miller

Shelly Miller

March 20, 2024

5  out of  5
rating by Shelly Miller
"Stefhani was awesome! I had a one star experience with the claims department when I called in and was put on hold for 1 hour and 49 minutes only to have them pick up and not respond when I said hello and then hang up. I called William's office Stefhani answered and sat on hold FOR me until she got someone who could help me. Who needs Jake when my agent has Stefhani? She took an upsetting addition to an already stressful situation and turned it around. I can't thank her enough! Give her a raise!"
We responded:
"Shelly, I’m sorry to hear your experience with Claims started out frustrating, but I’m so glad Stefhani was able to turn that around. I agree…she’s awesome! Please continue to reach out to my office if you ever need assistance with anything. - Will"
Profile photo of Alex Garcia

Alex Garcia

March 20, 2024

5  out of  5
rating by Alex Garcia
"Great staff. Got multiple policy's and made switching over from allstate a breeze."
We responded:
"Alex, I am thrilled to hear that you found our staff great and that switching over from Allstate was a breeze. Providing excellent service and making the transition smooth for our customers is always our goal! I appreciate your kind words and look forward to continuing to serve you. - Will Norfolk"
Profile photo of Karen Hendrick

Karen Hendrick

February 23, 2024

5  out of  5
rating by Karen Hendrick
"Hailey was so courteous and answered my questions thoughtfully. She helped me tailor the policies to our needs while staying within our requirements and budget. I am very impressed with the entire team! Give them a call and let them bundle all of your insurance needs. It is hard to find such friendly and helpful businesses…this one is a keeper."
We responded:
"Thank you so much for the kind words! Hailey loved working with you. I am thankful to have you as a policyholder! - Will"
Profile photo of Nancy Archibald

Nancy Archibald

February 7, 2024

5  out of  5
rating by Nancy Archibald
"Dayna is very professional and nice she explain everything very well made sure she could help us with everything we needed, I would recommend her with family and friends."
We responded:
"Nancy, Thank you so much for the kind review! I’m glad Dayna was able to assist you with all of your insurance needs. We appreciate your future referrals as well. Welcome to Will Norfolk State Farm! - Will "
Profile photo of george salcedo

george salcedo

January 8, 2024

5  out of  5
rating by george salcedo
"I can’t say enough about the staff here. I was having a difficult time finding a reasonable rate for homeowners insurance, and after trying many agencies, with no luck, I called Will Norfolk - State Farm. Super friendly staff! They provided a very reasonable rate by bundling my home and auto, while still providing great coverage, with low deductibles. The best part, seriously, is their customer service. Top notch! I’ve dealt with Ms. Hailey and Ms. Jordyn and they are friendly, professional and they are truly there to help get you the best rate possible while providing great customer service. I’m sure that everyone else there is just as awesome! I recommended them to my parents, and now they are customers too. Thank you!"
We responded:
"George, Thanks so much for taking the time to write out such a thoughtful review! My team loves having you as a customer and are looking forward to helping you out for many years to come! - Will"
Profile photo of yolanda marcano

yolanda marcano

January 4, 2024

5  out of  5
rating by yolanda marcano
"Jordyn was an absolute delight to work with in regards to both my home and auto policy. Typically, I dread those calls since my last insurance company made them seem so inconvenient. Jordyn was patient, kind and had great customer service. State Farm has been a breeze to work with. Absolutely recommend!"
We responded:
"Thank you for the kind review, Yolanda! I am so glad to hear that Jordyn was able to help you with your home and auto insurance policies. I know insurance can be frustrating/inconvenient so we always hope that annual reviews leave you feeling at ease. Thanks for being a great customer! -Will"
Profile photo of amy aguillon

amy aguillon

December 16, 2023

5  out of  5
rating by amy aguillon
"Yesterday was my last day with this awesome team. Even tho yall dropped me like a hot tamale hehe jk but I just wanted to thank yall for the past 2 years maybe going on 3 years not sure honestly. This group of ladies that work here helped me in really crazy times. I’m sad I won’t have y’all anymore. I just wanted to say thank you and how sweet all of y’all were in helping me out in a lot of different situations lol I would’ve dropped me too! Thank y’all! Enjoy the holidays 🫶🏽"
We responded:
"Amy, thanks so much for taking the time to leave a kind review! I know the entire team has loved having you as a customer and we will work to get you back as fast as possible. We are still around for you if you need help with anything! Merry Christmas! - Will"
Profile photo of M Hayden

M Hayden

December 13, 2023

5  out of  5
rating by M Hayden
"Jordan treated me like gold. I am in my mid 40s and I have worked with a lot of different insurance companies in the past. This is the first experience that I have had where I actually felt heard and felt like my insurance agent really cared about my situation. These people deserve your business and you deserve them to take care of all of your insurance needs. If I could give more than five stars, I would! Thank you so much for treating me like a person, instead of just a dollar sign!"
We responded:
"Thank you so much for the kind words! I truly appreciate having you as a customer and I’m thrilled to hear Jordyn provided such great service to you. Thank you for taking the time to review all of your policies as well. We appreciate wonderful customers like you! - Will"
Profile photo of Earl Zachry

Earl Zachry

December 11, 2023

5  out of  5
rating by Earl Zachry
"Jordyn was very helpful. I appreciated the time she spent with me. Earl Zachry"
We responded:
"Earl, Thanks so much for taking the time to leave a review! I’m happy to hear your review with Jordyn was helpful. Merry Christmas! - Will"
Profile photo of jonavon fabacher

jonavon fabacher

October 13, 2023

5  out of  5
rating by jonavon fabacher
"Amazing saved me over 200 a month!!"
We responded:
"Jonavon, so glad we were able to save you so much money! We look forward to serving you for many years to come. -Will"
Profile photo of Narce Esquivel

Narce Esquivel

October 13, 2023

5  out of  5
rating by Narce Esquivel
"Both Angelica, Stepfhani and Jordyn have made switching over to State Farm a breeze! From finding great homeowners and auto quotes to signing up the same day! 10/10, this team!"
We responded:
"Narce, thank you for the kind words! Angie, Stefhani, and Jordyn are all wonderful! I’m so glad they were able to help you setup new Homeowners and Auto insurance policies. Welcome to Will Norfolk State Farm! - Will"
Profile photo of Sha-Ron Willis

Sha-Ron Willis

September 5, 2023

5  out of  5
rating by Sha-Ron Willis
"Hailey made my experience smooth and painless switching insurance companies and moving to Texas. That was one less thing I had to stress about. Out of all the quotes and offers, Hailey was the most awesome agent. She is the reason I chose State Farm (their awesome prices didn’t hurt, either). lol I am so pleased to have Hailey as my agent. She is an expert and has such a lovely personality. State Farm is very lucky cry to have her."
We responded:
"Sharon, thank you so much for taking the time to leave such a thoughtful review! Hailey is amazing and I’m glad to hear you had a great experience with her. Welcome to Will Norfolk State Farm! - Will"
Profile photo of Rachelle Latham

Rachelle Latham

August 15, 2023

5  out of  5
rating by Rachelle Latham
"New State Farm customer here! I reached out to Hailey for help with getting auto insurance, because mine had just skyrocketed with another company. She got me a quote in minutes and saved me so much money. Hailey was super friendly and so easy to work with! Definitely recommend!"
We responded:
"Rachelle, thank you so much for the kind review! I’m glad Hailey was able to help you with your auto and life insurance. Welcome to Will Norfolk State Farm! - Will"
Profile photo of Tammy Childers

Tammy Childers

July 25, 2023

5  out of  5
rating by Tammy Childers
"Hailey was absolutely wonderful! Very knowledgeable and polite. And always responded to any questions I had."
We responded:
"Hello, Tammy! I’m so happy to receive your shoutout for Hailey, who is an amazing member of the team. Welcome to Will Norfolk State Farm! - Will"
Profile photo of Tiffany Weir

Tiffany Weir

July 13, 2023

5  out of  5
rating by Tiffany Weir
"Always super friendly and happy to help. They have handled every claim with so much kindness, in a very timely manner and without any added stress on my part. From Harvey to locking my keys in the car they have been amazing!"
We responded:
"Tiffany, Thank you so much for the kind words! You & Joseph are wonderful customers and we look forward to helping y’all for many years to come! -Will "